Terms of service
Last updated: March 18, 2026
OVERVIEW
This website is operated by NUNCHI US LLC (“NUNCHI,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us” and “our” refer to NUNCHI US LLC. NUNCHI offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink, including without limitation our Privacy Policy, Shipping Policy, Returns Policy, and any Bespoke, Custom, Repair, or Care policies we may make available on the site from time to time.
These Terms apply to all users of the site, including without limitation browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of these Terms, then you may not access the website or use any services.
Any new features, tools, products, or services added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any minor dependents to use this site.
You may not use our products, services, or site for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws or regulations, including without limitation intellectual property, consumer protection, privacy, or tax laws.
You must not transmit any worms, viruses, malware, or any code of a destructive nature.
A breach or violation of any of these Terms may result in immediate termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete, accurate, or timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part of the Service, without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, discontinuance, or withdrawal of any product or service.
SECTION 5 - PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website and may be offered in limited quantities. Certain products may also be one-of-a-kind, made-to-order, personalized, custom, bespoke, or otherwise produced in limited runs.
We make reasonable efforts to display as accurately as possible the colors, finishes, dimensions, textures, and images of our products that appear in the store. However, we cannot guarantee that your device or monitor will accurately display any color, scale, finish, or detail.
Because many NUNCHI products are handmade, made-to-order, produced in small batches, or made with natural materials such as gemstones, diamonds, pearls, or recycled metals, slight variations in color, tone, pattern, inclusions, shape, finish, weight, engraving placement, stone appearance, or other characteristics may occur. These natural or handcrafted variations are not defects.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities of any products or services offered.
We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet every subjective expectation, or that any errors in the Service will be corrected.
SECTION 6 - BESPOKE, CUSTOM, PERSONALIZED, AND MADE-TO-ORDER PROJECTS
NUNCHI may offer consultations, custom design, bespoke jewelry, heirloom redesign, made-to-order pieces, engraving, stone sourcing, and other project-based studio services.
Consultations do not obligate us to accept a project, begin work, or provide design services beyond the consultation itself. We reserve the right to decline any project, request, or order in our sole discretion.
Quotes, timelines, sketches, renderings, mockups, CAD files, stone options, and sourcing proposals are preliminary unless and until confirmed by us in writing. Timelines for bespoke, custom, personalized, engraved, or made-to-order pieces are estimates only and are not guaranteed.
Custom, bespoke, personalized, engraved, custom-sized, resized-to-order, and made-to-order pieces are final sale only and are not eligible for cancellation, return, exchange, or refund, except as required by law or in the case of a verified manufacturing defect determined by us in our sole discretion.
Where a deposit is required for a bespoke or custom project, that deposit is non-refundable once design work, sourcing, production planning, or manufacturing has begun.
Once a project has been approved for production, it may not be canceled or materially changed except at our discretion and on terms determined by us, including additional fees, revised timelines, or denial of the requested changes.
Any preview, rendering, sketch, CAD, mockup, or digital sample is a visual reference only. Final handcrafted products may vary slightly in appearance, scale, proportion, finish, stone presentation, or detail.
We reserve the right to refuse any requested customization, engraving, setting style, resizing request, or design element if we determine that it is not feasible, may compromise structural integrity, may infringe the rights of others, or is otherwise inconsistent with our standards.
SECTION 7 - CUSTOMER-SUPPLIED MATERIALS AND HEIRLOOM REDESIGN
If you provide jewelry, gemstones, diamonds, metals, heirlooms, or other materials to us for redesign, remodeling, resetting, repair, reuse, or evaluation, you represent and warrant that you own such materials or have full authority to provide them to us for that purpose.
Customer-supplied materials, especially previously worn, antique, vintage, inherited, repaired, or heirloom items, may contain hidden damage, structural weakness, porosity, abrasions, inclusions, chips, cracks, worn prongs, prior solder joints, or other issues that are not visible before work begins.
Not all customer-supplied materials are suitable for reuse, resizing, resetting, melting, recasting, repair, or redesign. We reserve the right to determine, in our sole discretion, whether customer-supplied materials are appropriate for the requested work.
By submitting customer-supplied materials, you acknowledge and accept that work involving such materials carries inherent risk, including without limitation breakage, stone damage, metal loss, alloy variation, structural failure, or changes in appearance.
We will use reasonable care in handling customer-supplied materials, but we are not responsible for damage, loss, or inability to complete requested work resulting from the inherent condition, fragility, prior wear, or limitations of the materials you provide, except to the extent caused by our gross negligence or willful misconduct.
Any unused materials, scrap, removed components, or related credit or return treatment shall be handled in accordance with the applicable invoice, project agreement, or written confirmation between you and us, if any.
SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, payment method, billing address, shipping address, IP address, or other indicators.
We may refuse, limit, or cancel orders that appear to be placed by dealers, resellers, distributors, or parties engaging in suspected fraud, abuse, or unauthorized commercial activity.
In the event that we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment information, so that we can complete your transactions and contact you as needed.
For more detail, please review our Shipping and Returns Policy.
SECTION 9 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, conditions, or endorsement of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.
We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms.
SECTION 10 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, or any other products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, content, resources, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 11 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, product feedback, reviews, or other materials, whether online, by email, by mail, by text, through social media, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, adapt, and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation:
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments; or
(3) to respond to any comments.
We may, but have no obligation to, monitor, edit, refuse, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, abusive, defamatory, obscene, infringing, misleading, fraudulent, or otherwise objectionable, or that violates any party’s rights or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, or any malware or other harmful code.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 12 - INTELLECTUAL PROPERTY; CONSULTATION MATERIALS
All content on this website, including without limitation text, product names, product descriptions, designs, graphics, logos, photographs, videos, audio, software, layout, and arrangement thereof, is owned by or licensed to NUNCHI US LLC and is protected by intellectual property and other applicable laws.
Unless otherwise agreed by us in writing, any sketches, renderings, CAD files, proposals, quotes, sourcing boards, concepts, mockups, consultation notes, technical drawings, design ideas, visual references created by us, or other materials shared during a consultation or project process (“Consultation Materials”) remain our exclusive property.
You may not copy, reproduce, distribute, publish, display, modify, share with third parties for manufacture, or otherwise use any Consultation Materials except to pursue a project directly with NUNCHI, unless we expressly agree otherwise in writing.
Nothing in these Terms transfers any ownership rights in our intellectual property to you.
SECTION 13 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, available at: [https://www.livenunchi.com/policies/privacy-policy].
SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, product dimensions, gemstone or metal details, customization options, pricing, promotions, offers, shipping charges, transit times, duties, taxes, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law.
SECTION 15 - TAXES
We collect and remit sales tax in jurisdictions where required by applicable law, including New York and New Jersey. The collection of sales tax at checkout does not mean that tax is not owed in other jurisdictions. You are solely responsible for any use tax, import duties, customs fees, VAT, GST, or other taxes, duties, levies, or governmental charges applicable to your purchase, other than taxes based on our net income.
For international orders, you may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by your destination country. Such charges are your responsibility unless otherwise expressly stated at checkout.
SECTION 16 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable laws or regulations;
(d) to infringe upon or violate our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit malware, viruses, or malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, scrape, or data mine;
(j) to interfere with or circumvent the security features of the Service or any related website;
(k) to use our consultation process, product information, site content, or materials for industry research, competitor analysis, manufacturing replication, or other commercial exploitation without our written permission.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.
SECTION 17 - SHIPPING, DELIVERY RISK, AND SIGNATURE REQUIREMENTS
Shipping timelines provided on the site or during checkout are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, high order volume, supply shortages, production delays, or other circumstances beyond our control.
We reserve the right to choose the shipping carrier and service level used for any order unless otherwise expressly agreed by us in writing.
For certain orders, including without limitation high-value orders, fine jewelry orders, engagement or bridal orders, one-of-a-kind pieces, archive pieces, custom pieces, or orders we deem high-risk, we may require signature confirmation, adult signature, insurance, identity verification, restricted delivery, or upgraded shipping services.
You are responsible for providing accurate shipping information and for ensuring that someone authorized is available to accept delivery when signature is required. We are not responsible for failed delivery, delay, loss, or additional fees resulting from incorrect addresses, refusal of delivery, missed delivery attempts, or your failure to retrieve a package.
To the fullest extent permitted by law, risk of loss and title for products pass to you upon our delivery of the order to the carrier or, where required by applicable law, upon delivery to the shipping address you provided. Any claim for lost, stolen, delayed, or damaged packages must comply with our Shipping Policy and any carrier requirements.
SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate, reliable, or meet all subjective expectations.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.
Your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” except as expressly stated by us in writing, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Without limiting the foregoing, we do not warrant that:
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any custom, personalized, bespoke, engraved, or made-to-order item will match digital previews, renderings, sketches, or mockups exactly;
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customer-supplied materials will be suitable for reuse or redesign;
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any product will be available at any given time; or
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shipping or delivery will occur on a specified date.
In no case shall NUNCHI US LLC, nor our officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, licensors, or representatives, be liable for any injury, loss, claim, incidental, indirect, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of use, loss of opportunity, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to any product or service shall not exceed the amount actually paid by you to us for the specific product or service giving rise to the claim.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless NUNCHI US LLC and our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from and against any claim, demand, liability, loss, damage, judgment, settlement, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to:
(a) your breach of these Terms or any policy incorporated herein by reference;
(b) your violation of any law or the rights of a third party;
(c) your misuse of the Service;
(d) any materials, content, engraving, design instructions, or other information you provide to us; or
(e) your customer-supplied materials or your lack of authority to provide them.
SECTION 20 - FORCE MAJEURE
We shall not be liable for any delay, non-performance, or failure to perform resulting from causes beyond our reasonable control, including without limitation acts of God, weather events, fire, flood, earthquake, war, terrorism, civil unrest, labor shortages or disputes, supply chain disruption, material shortages, customs delays, transportation or carrier interruptions, utility failures, internet outages, governmental action, epidemic, pandemic, public health emergency, or the failure of third-party suppliers or service providers.
In any such event, our time for performance shall be extended for the duration of the delay and for a reasonable recovery period thereafter.
SECTION 21 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing use of our site and Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement or suspend your access at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
SECTION 23 - ENTIRE AGREEMENT
These Terms, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 24 - GOVERNING LAW; VENUE
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any product or service purchased from us shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction and venue of such courts.
Nothing in this Section limits any rights you may have under mandatory consumer protection laws that cannot be waived by contract.
SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 26 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
NUNCHI US LLC
Email: contact@livenunchi.com
Website: https://www.livenunchi.com/
Mailing Address: NUNCHI. 1220 Broadway Suite 810. New York, NY 10001 USA
SECTION 27 - MOBILE TERMS OF SERVICE
Last updated: March 18, 2026
The NUNCHI mobile message service (the “Service”) is operated by NUNCHI US LLC (“NUNCHI,” “we,” or “us”). Your use of the Service constitutes your agreement to these mobile terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to NUNCHI’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of NUNCHI through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional and transactional messages may include promotions, launches, reminders, product announcements, order updates, event invitations, abandoned cart reminders, or other marketing and service-related messages.
You understand that you do not have to sign up for this program in order to make any purchase, and your consent is not a condition of any purchase with NUNCHI. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text STOP to +1 929-483-5470 or click the unsubscribe link, where available, in any text message to cancel. You will receive a one-time opt-out confirmation text message. No further text messages will be sent to your mobile device unless initiated by you or unless you opt in again.
For support or assistance, text HELP to +1 929-483-5470 or email contact@livenunchi.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of such changes where required by law. You acknowledge that any messages, including STOP or HELP requests, sent to a number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
Supported wireless carriers are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile number, you must re-enroll in the program using your new number.
To the fullest extent permitted by applicable law, we are not liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, or any action you may or may not take in reliance on the information or the Service.
Your use of the Service is also subject to our Privacy Policy, available at: https://www.livenunchi.com/policies/privacy-policy.