Eligible Returns

To be eligible for a return, jewelry must be:

• Unworn and in its original condition
• Free from scratches, alterations, damage, or signs of wear
• Returned with its original NUNCHI packaging
• Accompanied by the original order information

Returns are reviewed once they arrive back with us. NUNCHI reserves the right to decline a return if a piece does not meet the conditions above.

Original shipping charges are non-refundable. A $12.50 return handling fee will be deducted from refunds issued to the original payment method.

Exchanges & Store Credit

Eligible pieces may be exchanged or returned for store credit within 30 calendar days of delivery.

For ring-size exchanges, a $12.50 round-trip shipping and handling fee applies.

If the replacement piece is higher in price, the difference will be collected before the exchange is completed. If an exchanged piece is subsequently returned, the return will be issued as store credit.

Final Sale

The following are made specifically for you or are otherwise not eligible for return or exchange:

• Bespoke jewelry
• Studio Editions and other customized services
• Personalized or engraved jewelry
• Custom sizes or pieces altered from their standard specifications
• Pieces made using client-provided stones, jewelry, gold, or other materials
• Resized or otherwise altered jewelry
• Gift cards
• Items specifically marked Final Sale
• Archive, sample, prototype, or one-of-one sale pieces when noted as Final Sale
• International orders

Final-sale status will also be noted on individual product pages when applicable.

Bespoke & Custom Orders

Bespoke work begins long before the finished piece is made.

The Bespoke Design Fee is non-refundable and covers the design development associated with your project.

Once a design has been approved and production has begun, the project cannot be cancelled and payments made toward the finished piece are non-refundable.

Because Bespoke pieces are created specifically around the client, all completed Bespoke orders are final sale.

For projects incorporating your own jewelry, gemstones, or precious metals, please keep in mind that once materials have been disassembled, removed from their original settings, melted, refined, cut, altered, or otherwise incorporated into a new piece, they cannot be restored to their original condition.

Studio Editions

Studio Editions begin with a defined NUNCHI design or service but are completed specifically for you.

Because these pieces may involve your sizing, artwork, jewelry, personal details, materials, engraving, or other customization, Studio Editions are final sale once the design or digital proof has been approved and production has begun.

Any applicable design or service deposit is non-refundable unless otherwise stated before purchase.

Ready-to-Ship Pieces

Pieces identified as Ready to Ship, including eligible pieces within The Gift Edit, follow our standard return policy unless the individual product page states that the item is Final Sale.

Ready-to-ship does not automatically mean final sale.

Order Changes & Cancellations

If you need to change or cancel a standard online order, please contact us within 24 hours of purchase.

We will always do our best to accommodate your request, but orders that have already shipped, entered production, been resized, engraved, personalized, or otherwise altered may no longer be cancelled.

Bespoke and Studio Edition orders follow the cancellation terms outlined above.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you received the wrong piece, please contact contact@livenunchi.com as soon as possible with your order number and clear photographs of the item and packaging.

If we determine that the piece arrived damaged or there was an error with your order, we will work with you to make it right at no additional cost.

Normal wear, scratches, accidental damage, improper care, or damage resulting from third-party alterations or repairs are not considered manufacturing defects.

Returns & Refunds

Submit the form below with your return details. Once your return is approved, we will provide return instructions.

Please do not send jewelry back without first contacting us. NUNCHI cannot be responsible for returns sent without authorization or outside the provided return instructions. Once your return arrives, please allow 5–7 business days for us to inspect and process it.

Approved refunds will be issued to the original method of payment, less any applicable return handling fee and non-refundable shipping charges. Your bank or credit card provider may require additional time for the refund to appear on your account.