FAQ
We ship anywhere within the US, and to any international destination. We do not ship to P.O. boxes internationally.
Non-personalized orders are generally processed within one (1) to three (3) business days of your order. Personalized and custom items spend an estimated seven (7) to fourteen (14) business days in production before shipping. Because these are made specially for you, they will require additional processing time, depending on the style and intricacy of the personalization. Please place your custom orders accordingly with enough time to be made and shipped. Selecting expedited shipping will not speed up the production timeline.
Combined orders of Non-personalized and Personalized pieces will be shipped together once the Personalized pieces are complete.
We ship all orders from the state of New York and New Jersey. Please note we do not have any store locations, and cannot facilitate pick-ups or customer support in person at this time.
We offer USPS First-Class Mail (3–5 business days) on all domestic orders totaling $60 USD and under. We also offer USPS Priority Mail (1–3 business days) or UPS Ground (1-4 business days) on all domestic orders over $60 USD. For faster delivery, you can select UPS 2nd Day Air, UPS 3 Day Select, UPS Next Day Air Saver, and UPS Next Day Air. Rates will vary depending on the delivery address. All international orders will ship via DHL or UPS and the cost is calculated based on DHL or UPS rates selected at checkout. Additionally, all international orders will incur a 10% handling fee and applicable duties/taxes depending on your local customs office. Duties are included in shipments to Canada. Taxes are applied at checkout and is contingent on the state/province of the shipping address. nunchi is not responsible for payment of duties and taxes of international shipments outside of the US and Canada.
For orders within the US, shipping normally takes two (2) to five (5) business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. If you need your item(s) sooner, please select one of our expedited shipping options at checkout. As soon as your order ships, you can track it through your shipping confirmation email.
We can only provide address changes on an order that is recently placed, provided your order hasn’t been processed for shipping yet. Please note that in efforts to get you your order right away, our processing time is typically one (1) to two (2) business days, so the window to make this change is tight - but we will do our best to accommodate.
Domestic Orders (within the US)
Domestic orders may be subject to sales and state taxes. These taxes are calculated according to the state or province of the shipping address, and are included in the final price of your order before completing payment. If you decide to return any items in your order, you will be refunded the cost of the item and any applicable tax paid unless otherwise noted.
International Orders
All international orders (any orders shipped outside the United States) are subject to customs duties and taxes. These duties and taxes, which are calculated by Shopify, are included in the final price of your order before completing payment. Some countries may require additional fees to deliver your order, which is out of our control. Depending on the shipping destination, you can choose to prepay these fees during checkout or upon delivery. All duties and taxes on international orders are nonrefundable.
All eligible orders placed, both domestic and international, are subject to our 30-day return policy. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a return or replacement, if available. Unworn Have no signs of wear or damage In its original condition with tags still attached (if any) In all original packaging (cards and pouch included)
Engraved and Customized Products
All items that are engraved or customized are not eligible for a return at any time and are final sale.
Products on Sale
All items purchased while on sale are not eligible for a return at any time and are final sale.
Gift Cards
Gift cards are not eligible for a return at any time and are final sale.
All Other Products
To be eligible for a return, all returns must be:
To start a return, you can contact us at contact@livenunchi.com or complete the form on our Contact Us page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Kindly note the original shipping fee is not refundable and will be deducted from the refundable amount. Returns are free for orders in the US and Canada. Returns outside of the US and Canada are $30 and may incur duties/taxes. You are responsible for these fees and we cannot waive or refund them.
If you received a nunchi gift and wish to return, please reach out to us at contact@livenunchi.com. We will email you a prepaid label (a return shipping fee of $3.50 applies). Once we receive your item, we'll email you your refund in the form of store credit minus the shipping fee. To be eligible, the piece must be unworn, undamaged, and in its original state and packaging.
Each piece is beautifully wrapped in a black microfiber nunchi drawstring pouch handcrafted by a family owned, international business. Every pouch is manually handsewn.
At checkout, make sure to indicate which piece in the order is a gift in the notes section. Your gift notes will be handwritten onto a premium matte note card. It will be printed exactly as entered, so make sure there are no errors! We'll also make sure to send a gift receipt.
We absolutely do!
Click here and select your preferred value. The gift card will be emailed directly to the recipient. Please note these are non-refundable.
*Discount codes cannot be applied for digital gift cards. nunchi reserves the right to cancel the order at any time should any of these policies be overridden.